Contact & Complaints

Last updated: 18 October 2026

Fastest help for a live split

Open the request in the DiscountSplit app. From there you can cancel, reject a receipt or report a problem, and the payment is frozen while we look into it. If you contact us instead, include your request ID and registered phone number so we can find it straight away.

How we handle complaints

1. Tell us. Email hello@scepterix.com, call or WhatsApp +92 312 5646537, or report it in the app. Describe what happened and add any screenshots or receipts.
2. We acknowledge it within 24 hours (business days) and give you a reference.
3. We investigate. We review the request, payment records and any evidence from both users. We may ask you for more information.
4. We resolve it within 5 working days and explain the outcome. If a refund is due, we process it within 48 hours of the decision, as set out in our Refund & Cancellation Policy.
5. Not satisfied? Reply with "Escalation" in the subject line. Our management team reviews it and replies within 3 working days.

Other enquiries

• Restaurants and merchants who want to become cash partners: email us with your business name and location.
• Privacy requests, such as a copy of your data or account deletion: see our Privacy Policy.
• Press and partnerships: hello@scepterix.com.